Refund Policy
Last updated: September 8, 2025
This Refund Policy describes the conditions under which Xameroru ("we," "us," or "our") processes refund requests for services and subscriptions available through xameroru.world. By accessing or purchasing any service on our platform, you agree to the terms described in this document.
1. Scope of This Policy
This policy applies to all paid plans, one-time purchases, and subscription-based services offered through the Xameroru platform. It governs how refund requests are submitted, evaluated, and resolved.
This policy does not apply to free-tier access or trial periods, which carry no payment obligation and are therefore not eligible for monetary refunds.
2. Eligibility for Refunds
A refund request may be considered eligible if one or more of the following conditions are met:
You submitted a refund request within the eligible window described in Section 3 of this policy.
The service was not delivered as described at the time of purchase due to a technical failure or platform error on our part.
You were charged more than once for the same transaction due to a billing system error.
The service or feature you purchased became permanently unavailable and no equivalent alternative was provided.
Refund eligibility is assessed on a case-by-case basis. Meeting one of the above conditions does not guarantee an automatic refund but qualifies the request for review.
3. Refund Request Window
Refund requests must be submitted within 14 calendar days of the original transaction date. Requests submitted after this period will not be considered unless exceptional circumstances are documented and verified by our support team.
The request window begins on the date the payment was processed, not the date the service was first accessed.
4. Non-Refundable Circumstances
The following situations are explicitly excluded from refund eligibility:
Partial use of a subscription period, where the service was accessed and functional during that time.
Change of mind after purchase, where the service was delivered as described.
Failure to cancel a subscription before the renewal date, unless the renewal charge occurred within 24 hours of the renewal date and the service had not yet been accessed in the new period.
Violations of our Terms of Service that resulted in account suspension or termination.
Requests submitted beyond the 14-day window without documented exceptional circumstances.
Promotional, discounted, or bundled purchases explicitly marked as non-refundable at the time of purchase.
5. Subscription Cancellations
5.1 Cancelling Before Renewal
You may cancel your subscription at any time through your account settings. Cancellation prevents future billing but does not automatically trigger a refund for the current billing period. Access to the service continues until the end of the paid period.
5.2 Immediate Cancellation Requests
If you wish to cancel and request a refund for the current period, you must submit a formal refund request as described in Section 6. Cancellation alone does not initiate a refund review.
5.3 Auto-Renewal Charges
We send renewal reminders before each billing cycle. If an auto-renewal charge occurs and you have not accessed the service in the new period, you may submit a refund request within 48 hours of the charge for consideration.
6. How to Submit a Refund Request
To initiate a refund request, contact our support team using the following channel:
Email: [email protected]
Phone: +6282216436003
Your request must include the following information to be processed:
Full name associated with the account.
Email address used at the time of purchase.
Transaction reference number or payment confirmation.
Date of purchase.
A clear description of the reason for the refund request.
Any supporting documentation, such as screenshots or error messages, where applicable.
Incomplete requests may be delayed or declined pending receipt of the required information.
7. Review and Processing Timeline
Upon receipt of a complete refund request, our team will acknowledge it within 2 business days. A final decision will be communicated within 7 business days of acknowledgment.
If additional information is needed, the review period may be extended. We will notify you if this occurs.
Approved refunds are processed to the original payment method. Processing time after approval depends on your payment provider and may take between 5 and 14 business days to appear on your statement.
8. Partial Refunds
In certain cases, a partial refund may be offered rather than a full refund. This may occur when:
A portion of the service was used or accessed before the issue was reported.
A technical issue affected only part of the purchased service.
A goodwill adjustment is determined to be the appropriate resolution by our review team.
Partial refund amounts are calculated based on the unused portion of the service or the extent of the reported issue, at our reasonable discretion.
9. Disputed Charges
If you believe a charge was made in error, we encourage you to contact us directly before initiating a dispute or chargeback through your payment provider. Direct resolution is typically faster and avoids complications that may affect your account standing.
Chargebacks initiated without prior contact may result in temporary suspension of account access while the dispute is under review.
10. Service Credits as an Alternative
In some cases, we may offer service credits as an alternative to a monetary refund. Credits are applied to your account and can be used toward future purchases or subscription renewals on the Xameroru platform.
Service credits are non-transferable and carry no cash value. You are not obligated to accept credits in place of a refund if you qualify for monetary reimbursement under this policy.
11. Amendments to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the platform after changes are posted constitutes acceptance of the revised terms.
For any questions regarding this policy, please contact us at [email protected] or reach us by phone at +6282216436003. Our office is located at Jl. Simpang Darmo Permai Utara No.32, Lontar, Kec. Sambikerep, Kota SBY, Jawa Timur 60216, Indonesia.